Support Center

We're here to help you get the most out of Glucose Analytics

📧 Contact Support

Have a question or need assistance? We're here to help!

Email: hello@glucoseanalytics.com

Response Time: We typically respond within 24-48 hours during business days

Frequently Asked Questions

How do I connect my CGM to Glucose Analytics?

Glucose Analytics reads your CGM data through Apple Health. First, ensure your CGM app (Dexcom, FreeStyle Libre, etc.) is connected to Apple Health and sharing glucose data. Then, when you open Glucose Analytics, grant permission to read from Apple Health when prompted.

Why don't I see my glucose data in the app?

Make sure that:

Your CGM app is actively syncing data to Apple Health
You've granted Glucose Analytics permission to read from Apple Health
You have recent glucose readings (within the last 24 hours)

You can check Apple Health permissions in Settings > Privacy & Security > Health > Glucose Analytics.

How do I export my data?

Navigate to the Settings tab in the app and tap "Export Data". You can choose to export your meal logs, glucose readings, or both. The data will be saved as a CSV file that you can share or save to your preferred location.

Is my data backed up?

Your data is stored locally on your iPhone and is included in your iCloud backup if you have iCloud Backup enabled. The app doesn't have its own cloud backup service to protect your privacy.

Can I use the app on multiple devices?

Currently, Glucose Analytics stores data locally on each device. Data doesn't sync between devices automatically. If you switch devices, you can export your data from the old device and import it on the new one.

What CGM devices are supported?

Glucose Analytics works with any CGM that syncs to Apple Health, including:

Dexcom G6 and G7
FreeStyle Libre 2 and 3
Guardian Connect
Any other CGM that writes to Apple Health

Troubleshooting

App Crashes or Won't Open

Force quit the app by swiping up and removing it from the app switcher

Restart your iPhone

Check for app updates in the App Store

If the issue persists, delete and reinstall the app (remember to export your data first!)

Missing or Incorrect Data

Pull down to refresh on the main screen

Check that your CGM app is running and syncing properly

Verify Apple Health permissions are enabled for both apps

Ensure your iPhone has a stable internet connection for CGM sync

Getting Started Guide

Initial Setup

Download the app from the App Store
Grant permissions when prompted to access Apple Health
Wait for sync - your glucose data will appear within a few moments
Start logging meals by tapping the + button

Daily Use

Log meals immediately after eating for best correlation analysis
Add notes to meals to track factors like exercise, stress, or illness
Review patterns in the Analytics tab to understand your responses
Export reports to share with your healthcare provider

Privacy & Security

Your privacy is our top priority. Glucose Analytics:

Stores all data locally on your device only
Never uploads your health data to any servers
Doesn't require account creation or sign-in
Works completely offline after initial download

Learn more in our Privacy Policy

Feature Requests & Feedback

We're constantly working to improve Glucose Analytics. If you have ideas for new features or improvements, we'd love to hear from you!

Send your suggestions to: hello@glucoseanalytics.com

App Version Information

To check your app version:

Open Glucose Analytics
Go to the Settings tab
Scroll to the bottom to see your version number

Always include your app version when contacting support.

Still Need Help?

If you couldn't find the answer you're looking for, don't hesitate to reach out to our support team.

Email Support

When contacting support, please don't include sensitive health information in your initial email. We'll provide secure methods if needed.